Refund & Cancellation Policy

At Tiaraa Wellness, each wellness journey is carefully planned and personalized to ensure the highest standard of care. As our programs involve advance scheduling of consultations, accommodation, therapies, and wellness professionals, we encourage guests to review our cancellation and refund policy before confirming their reservation.

Cancellation & Refund Policy

Cancellation requests must be submitted in writing via email to our reservation team.

• 21 days or more before arrival: Eligible for a 100% refund, excluding applicable payment gateway charges and reservation charges.
• 15–20 days before arrival: Eligible for a 70% refund of the total booking amount.
• 8–14 days before arrival: Eligible for a 50% refund of the total booking amount.
• 7 days or less before arrival: No refund will be issued.

Tiaraa Wellness reserves the right to process eligible refunds within 7–14 business days after approval.

No-Show Policy

Guests who fail to arrive on the scheduled check-in date without prior written notice will be considered a no-show. In such cases, the entire booking amount will be forfeited, and no refund or credit will be issued.

Medical Emergency Exceptions

We understand that unforeseen medical situations may arise. In cases involving serious illness, hospitalization, or other genuine medical emergencies, refund or rescheduling requests may be considered at the sole discretion of Tiaraa Wellness.

Guests may be required to provide supporting medical documentation. Approved requests may receive partial refunds or booking credit valid for a future stay, subject to management approval.

International Guest Bookings

For international guest bookings requiring advance payments, a deposit may be required to confirm the reservation.

• Refunds will be processed in the original payment currency whenever possible.
• Any exchange rate differences, international bank fees, payment gateway charges, or intermediary bank deductions are the responsibility of the guest.
• Processing times may vary depending on the guest's financial institution and country of residence.

Changes & Rescheduling

Requests to modify arrival dates or reschedule a wellness program are subject to availability and must be made in writing. While Tiaraa Wellness will make every effort to accommodate changes, rescheduling cannot be guaranteed and may involve additional charges depending on the timing of the request.

Early Departure

Guests who choose to shorten or discontinue their wellness program after check-in are not eligible for refunds for unused accommodation, therapies, meals, consultations, or other scheduled services.

Cancellation by Tiaraa Wellness

In the unlikely event that Tiaraa Wellness must cancel a booking due to circumstances beyond our control, guests will be offered either an alternative booking date (subject to availability) or a full refund of the amount paid. Tiaraa Wellness shall not be liable for any additional expenses, including airfare, visa costs, travel insurance, or other incidental or related expenses.

Contact Us

For any questions regarding cancellations, refunds, or booking modifications, please contact our reservation team. We recommend informing us as early as possible to facilitate any changes to your wellness journey.